Introduction

Absoluto Brazilian Cleaners (“we,” “our,” “us”) is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in accordance with the New Zealand Privacy Act 2020.

By using our website or requesting our services, you agree to this Privacy Policy.

1. Information We Collect We may collect and process the following types of personal information:

• Contact Information: Name, telephone number, email address.

• Service Information: Property address, type of cleaning requested (residential, commercial, or specialised), property size, frequency, access instructions, and any specific requirements you provide.

• Communication Information: Details from enquiries, quote requests, feedback, or correspondence via phone, email, or our website form.

We do not collect payment information through the website (if payments are required, they are handled securely and separately).

2. How We Collect Information We collect personal information primarily:

• Directly from you: When you submit a quote request form on our website, contact us by phone or email, or provide details during service discussions.

• Automatically: Basic technical data (e.g., IP address) may be collected for website functionality, but we do not use advanced tracking or cookies for marketing.

3. Purpose of Collecting Personal Information We collect and use your personal information for the following purposes:

• To provide cleaning quotes, estimates, and discuss your needs.

• To schedule, deliver, and manage residential, commercial, or specialised cleaning services.

• To communicate with you about bookings, updates, or service-related matters.

• To respond to enquiries, feedback, or complaints.

• To meet legal and business obligations (e.g., record-keeping for tax purposes).

We do not use your information for marketing unless you explicitly consent.

4. Disclosure of Personal Information We may share your personal information only in these cases:

• With our authorised cleaning team or contractors who need it to perform the service.

• With trusted service providers (e.g., email hosting or scheduling tools) who assist our operations — they are bound to protect your data.

• If required by law, court order, or to protect rights/safety.

We do not sell your personal information or share it for third-party marketing.

5. Storage and Security of Personal Information We take reasonable steps to keep your information secure:

• Using password-protected systems and devices.

• Limiting access to authorised staff only.

• Storing data securely in the cloud or local systems with appropriate safeguards.

We retain your information only as long as necessary for the purpose it was collected (e.g., while providing services) and up to 7 years for legal/business record-keeping (e.g., tax records). After that, we securely delete or destroy it.

6. Your Rights Under the Privacy Act 2020 You have the right to:

• Access your personal information we hold.

• Request correction if it is inaccurate.

• Request deletion when no longer needed (subject to legal obligations).

• Withdraw consent or object to certain uses (if applicable).

To exercise these rights, contact our Privacy Officer:

Privacy Officer: Carlos Eduardo Silva Email: privacy@absolutobc.com Phone: +64 21 024 55205 Address: Auckland, New Zealand

We will respond within 20 working days (or sooner where possible).

7. Complaints If you believe we have breached your privacy rights, contact us first. If unsatisfied, you can complain to the New Zealand Privacy Commissioner at www.privacy.org.nz.

8. Cookies and Tracking We use only essential cookies for website functionality (no marketing or analytics cookies unless you consent). You can manage cookies in your browser settings.

9. Third-Party Links Our website may link to third-party sites. We are not responsible for their privacy practices — review their policies before sharing information.

10. Changes to This Privacy Policy We may update this policy. Changes will be posted here with the new effective date. Continued use of our services after changes means you accept the updated policy.

11. Contact Us For any questions about this Privacy Policy or your personal information:

Email: privacy@absolutobc.com Phone: +64 21 024 55205 Privacy Officer: Carlos Eduardo Silva Business: Absoluto Brazilian Cleaners, Auckland, New Zealand

Thank you for choosing Absoluto Brazilian Cleaners!